If the payment method you used to place your order has been charged, but you have not received the confirmation email, don't worry, your order has been processed correctly.

To find the confirmation email, check your spam folder and if you still haven't received it, write to us at info@wallbes.com so we can help you.

Modifications to the shipping information or items can be made as long as the order has not been shipped or has been customized. To do so, write to us as soon as possible at info@wallbes.com so that we can help you.

All Wallbes products are individually wrapped, ensuring the protection and safety of each item.

All orders are carefully prepared in our workshop, within a maximum of 5 days from receipt of the order.

Shipping times vary depending on the type of shipping selected and the delivery destination.

Delivery times may vary during periods of high demand.

Shipments are made from Monday to Friday. Orders placed during the weekend or on holidays will be processed on the first working day. Since these are personalized products, the delivery time may vary slightly on some occasions.

All Wallbes products are customised and created according to customer request, so we strongly recommend that you thoroughly check the models, sizes, colours, etc. to avoid possible changes and returns.

But if once you have received your order, you have not chosen the right size or it does not suit you, we can make changes or returns except in the following cases:

- Products from the "OUTLET" section or on sale.

- Customized products

The maximum period to make the request is 14 calendar days from receipt of the order.

It is essential that the products subject to exchange or return are in perfect condition and without signs of use, otherwise no exchange or return can be made.

To request an exchange or return, send us an email to info@wallbes.com with your name and order number and we will inform you about the steps to follow.