SHIPPING, EXCHANGES, RETURNS, AND PROMOTIONS.

 

IMPORTANT :

All WALLBES products are customized and created on demand.we request the verification of models, sizes, colors, and letters to minimize changes and returns as much as possible. 

Any questions, we are at your disposal to help you: Send us an email to info@wallbes.com  or through the form of contact and we will respond within 24 business hours.

1. SHIPMENTS:

  • Orders are prepared from Monday to Friday. Orders placed during the weekend or on holidays will be processed starting from the next business day.

  • All orders are carefully prepared in our workshop, so they should arrive in perfect condition. If, on the contrary, this is not the case, please contact with us.

  • Important: Due to the saturation of courier companies during the Black Friday, Cyber Monday, and Christmas season, some shipments may experience delays in delivery. If your order has not been delivered within a reasonable time,contact with us.

  • We ship throughout Spain. Below we detail the courier companies responsible for the transport and delivery of orders:

  • Shipments to Europe.   The following details the courier companies responsible for the transportation and delivery of orders:

        2. EXCHANGES AND RETURNS

        All WALLBES products are customized and created on demand.we request the verification of models, sizes, colors, and letters to minimize changes and returns as much as possible.

        NOTES:

        • The maximum period to request an exchange or return is 14 calendar days from when the order is received.

        EXCHANGE AND RETURN CONDITIONS

        • Customized products cannot be exchanged or returned.
        • It is essential that products subject to an exchange or return are in perfect condition and show no obvious signs of use; otherwise, the exchange or return will not be accepted. It is the customer's responsibility to provide adequate packaging to ensure that the returned products are in perfect condition.

        • The associated costs are the responsibility of the buyer.

        • To request a return, send an email stating the order number and full name to info@wallbes.com
        3.DISCOUNT AND PROMOTION POLICY

        Please keep in mind that our discounts and promotional codes cannot be combined with each other. You may only apply one discount or promotion code per order, according to our policies.

        None of our discounts will be applicable to items that are part of ongoing sales promotions.

        We appreciate your understanding and invite you to take advantage of the promotion that best suits your needs.